DR J CRAIG
& Associates
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Appointments/Opening Hours/Out of Hours Emergencies

Appointments

Private & Denplan:
 Patients receiving treatment at the practice under private arrangements have the added advantage of late evening appointments.

NHS: The NHS ask us to provide a fixed, limited amount of NHS care each year, therefore we have to allocate our time and NHS budget accordingly.

We have arrangements in place to provide urgent treatment at short notice.  Urgent treatment means 'treatment that the dentist considers necessary to relieve severe pain or prevent your oral condition deteriorating before you can make a normal appointment'.  Charges apply for urgent appointments.

Cancellations:  If you are unable to keep your appointment please let us know as soon as possible so that we can use the appointment for another patient on our waiting list.

Failed Appointments:  NHS regulations state that we cannot charge patients for missed appointments.  The practice policy is that if you fail two NHS appointments we will not be able to continue to offer you further NHS care within the practice.

If you fail your Private or Denplan appointment it is with regret that we will have to charge you for the time set aside for that appointment.

If you ask for an appointment, we will endeavour to offer you one as soon as possible at a convenient time.



Opening Hours


Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 13:00

 



      The practice is closed for lunch between 13:00 - 14:00
      Evening appointments are available for Denplan & private patients









Out-of-Hours Emergency Assistance

If you are a registered patient of our practice and experience a genuine dental emergency outside of practice hours please call:

NHS Patients - 111
Private & Denplan Patients - 07857 170754

This service operates during bank holidays and weekends between 9am - 11am

Please note: Private call out charges will apply



What is Dental Emergency?

We consider it an emergency if you have one of the following:

  • severe dental pain
  • severe dental bleeding as a result of an accident
  • bleeding from an extraction site which will not stop
  • sudden and severe swelling around the tooth, gum or mouth
  • a luxated tooth

The following are considered non-emergency and you should contact us during normal surgery hours to arrange a routine appointment with your dentist.

  • a chipped or broken tooth/crown/veneer/filling
  • sensitivity
  • lost or loose crown/bridge