DR J CRAIG
& Associates
CORONAVIRUS (COVID-19)
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CORONAVIRUS (COVID-19)

Following an announcement by the Government on 28th May, we are pleased to announce the practice has reopened however this is on a restricted basis only.

It is certainly NOT business as usual and we ask for your continued help, patience and understanding whilst we try to get back to some kind of normality.

Due to COVID restrictions placed upon dental services it remains a limited service and appointments are offered based upon patient need, this will remain the case until we receive further guidance from Public Health England and the Chief Dental Officier for England.

For the safety of our patients, we are still unable to offer routine, non-urgent appointments.

Over the last 4 months as a result of the closure we've had to cancel numerous appointments and we are therefore priortising appointments for the urgent care of our existing patients. 

Please DO NOT attend the practice unless you have an appointment.

The most important thing is patient safety and comfort, and this is why we have introduced the following measures to keep our patients and staff safer than ever.

The practice was always a very clean and safe environment, however we have taken further measures to help reduce the chance of cross-contamination.

- hand sanitiser has been placed at various points
- upon arrival every patient is required to rinse with a mouthwash
- your temperature will be taken upon arrival 
- the patient journey has been redesigned in line with social distancing rules
- pre-appointment screening checks are carried out 
- our staff wear the appropriate PPE at all times
- a perspex screen has been installed at reception to protect our staff

Appointments are arranged in a way which allow longer gaps between each patient.  This ensures that the practice and waiting room is not overcrowded and should give you peace of mind that you can attend the practice whilst maintaining a suitable distance from one another in accordance with Government guidelines.

Clinics for patients who are most vulnerable have been created to help minimise contact with others whilst they are at the practice.

To further avoid overcrowding when you arrive, we ask that you wait in a safe place outside of the practice until called in by one of our team members.  Please note that patients MUST attend alone unless you are under 16 or require assistance. 

Unfortunately we are unable to provide toilet facilites at this time.

Where possible payments should be made using a contactless card, alternatively payment can be taken over the phone prior to your appointment, this is a crucial step which greatly reduces touch points at the practice.

Between all appointments as always, the team thoroughly disinfect the surgery, reducing the risk of exposure to anything harmful while you are in the chair.

All of the above is obviously having a huge impact on our normal daily routines and in turn it means we are unable to see the same number of patients per day, therefore the appointment availability is greatly reduced.

We thank you for your continued understanding and patience during this extremely difficult time and we look forward to seeing you as soon as is possible.